Return Policy

All returns, refunds, or exchanges must be approved by Rockwood Industries before any products are returned. We have implemented this policy because of the misuse of our former liberal return policy. A few unscrupulous people have ordered our products for specific short term uses and then returned the product in a condition that would not allow us to resell. We test all of our products before shipping. Your satisfaction is our number one concern. If you have any question regarding our products, please contact orders@hide-a-camera.com before placing an order. RETURN POLICY: All our hidden cameras, surveillance equipment, and other hi-tech products are special ordered by the person ordering and are NOT subject to cancellations. Due to the nature of our product line, returns will only be accepted for products damaged upon shipment to the customer*. All returns must be authorized by Rockwood Industries before product(s) is returned. All products must be returned in the original packaging. Rockwood Industries will replace, refund, or credit your account for returned product(s) at Rockwood Industries’s discretion. *Special exceptions may be made on a case by case basis determined by Rockwood Industries. In this event, returns are subject to deductions for shipping costs and a 25% restocking charge and must be returned within a five (5) day period from date of receipt of product(s). NO refunds will be given for products returned without explicit permission from Rockwood Industries. Any return must be authorized by a representative of Rockwood Industries and under no circumstances will returns be accepted otherwise. Authorization and shipping instructions must be obtained from Rockwood Industries. No returns will be authorized after five (5) business days of receipt of product(s) by the customer. SHIPPING & HANDLING CHARGES ARE NON-REFUNDABLE. REQUESTS TO RETURN PRODUCTS MUST BE OBTAINED FROM Rockwood Industries WITHIN A FIVE (5) DAY PERIOD AFTER THE CUSTOMER HAS RECEIVED THE PRODUCT(S). WARRANTY: We guarantee all Rockwood Industries products to be free of defects in workmanship and material for 90 days (unless manufacturer’s warranty is longer; please call) after sale to the customer. We will replace or repair the product(s) at our option providing there is no evidence of customer misuse, or alteration.